The Fives Downtown is pleased to announce a strategic transformation in its services. Effective August 15th, the hotel will no longer offer All-Inclusive packages and will focus exclusively on offering a European Plan, improving guest comfort, and offering greater flexibility.

In The Fives' unwavering commitment to provide their guests with the best possible experience, The Fives Downtown has decided to stop selling All-Inclusive packages and focus exclusively on the European Plan. This change is in response to the guests' desire to fully immerse themselves in the vibrant atmosphere of Playa del Carmen, visit its beaches, and experience the sensation of discovering the endless possibilities of the famous Quinta Avenida, located just steps away from the hotel. 

For guests with existing reservations, The Fives is pleased to offer two incredible options that will guarantee your comfort and satisfaction:

• European Plan with breakfast included: The Fives invites guests to convert their existing reservation to the company's European Plan, which includes breakfast. 
• Maintain your All-Inclusive experience at the other properties: For guests who wish to maintain their All-Inclusive experience, The Fives is pleased to offer the ability to transfer their reservation to any of the hotels' other properties with no change in rate: The Fives Beach Hotel & Residences or The Fives Oceanfront Puerto Morelos, known for their excellent amenities and services.

The Fives understands the importance of providing an unparalleled experience that meets the desires of the guests. The Fives' decision to adopt a European Plan reflects their commitment to ensuring that guests have maximum flexibility and choice during their stay.

The Fives' prime location in the heart of Playa del Carmen positions them as the ideal starting point for guests to explore the local culture, indulge in culinary delights and immerse themselves in the city's vibrant energy. As such, The Fives Downtown will exclusively offer the European Plan beginning August 15th, allowing the company to ensure that the guests have the freedom to fully immerse themselves in the magical environment of our surroundings.

The Fives remains committed to their guests and every decision they make is rooted in the company's dedication to providing the best experience possible.