February 17 - With respect to the Texas Winter Weather, the resorts would like to ensure guests are minimally affected by flight delays and cancellations. The security, well-being, and safety of guests is always, and remains, the highest priority in all emergency situations.

 

Therefore, please be advised that the resorts’ inclement weather policy for in-house or arriving guests is now in effect and applies to guests departing from cities and airports included but not limited to the following. Please check the status of your flight for specific updates:

• Austin (AUS)
• Dallas/Fort Worth (DFW)
• Houston – George Bush Intercontinental (IAH)
• San Antonio (SAT)

 

The resorts’ inclement weather policy is as follows:

 

Guests Scheduled But Unable to Depart

Guests who are unable to depart due to airport closures and flight cancellations will be offered accommodations and all services at the rates indicated below by brand on a USD per person, per night all-inclusive basis, to be paid directly at the hotel. These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.

• Zoëtry® Wellness & Spa Resorts: $139 pp/pn
• Secrets® Resorts & Spas: $119 pp/pn
• Breathless® Resorts & Spas $119 pp/pn
• Dreams® Resorts & Spas: $109 pp/pn
• Now® Resorts & Spas: $109 pp/pn
• Sunscape® Resorts & Spas: $99 pp/pn

 

Guests Scheduled But Unable to Arrive

No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to this storm. These guests will be able to arrive on a later date with the following options:

• Arrive on first available flights after the storm and simply stay the same number of nights, confirmed at the same rate (based on availability)
• As AMResorts® branded properties appreciate that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school and other commitments, the resorts are also providing flexibility for guests to arrive on first available flights after the storm and stay until their original departure date, being charged only for used nights

 

Guests Choosing to Reschedule at the Same Resort

AMResorts® branded properties will honor the current rates up to the end of 2021 based upon availability. Any days between Christmas Eve and New Year's Day are not included in this policy.

 

 

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