Although hoppaGo tries its best to ensure that everything goes smoothly, they have to accept that mistakes do happen, and their customers are left feeling that they did not quite get the service that they paid for.
In the event that something has gone wrong, a complaint can be submitted through hoppaGo portal talktous.hoppa.com. You can select either ‘Get help before you travel or whilst you are away’ for in-resort complaints, or ‘Get help after your trip’ for post travel complaints. Simply fill in the form and submit the complaint which hoppaGo team endeavours to respond to within 48 hours.
While they do have 28 days to resolve a complaint, hoppaGo aims to resolve all complaints within 14 working days. Company’s current average resolution time is 4 working days for 2019.
Another way that hoppaGo customers will be able to make more informative bookings is through the supplier ratings which will be available during quarter 3 of 2019. This will help you to see what previous customers experiences have been with hoppaGo various suppliers and make your decision based on their ratings.
The common misunderstanding that hoppaGo has noticed is that customers and agents think of them as a transport supplier and company understands why they may think this, but they want to make sure that you have the right idea of who they are. hoppaGo is not a ground transport supplier, but rather a booking platform. They have created a platform that is of the most innovative technology and will help clients book transfers with ease and have the choice of a network of suppliers all over the world.