/ Why do guests keep coming back to Sandos Playacar?

A family was created at Sandos Playacar

Supplier: Sandos Hotels & Resorts
Location: Mexico

A group of strangers became a big family in Sandos Playacar, how often does that happen? They started as travelers who wanted to visit Mexico, then they met each other. After more than seven trips together, a family was created at Sandos Playacar.

Full of joy and great anecdotes, they told Sandos all about their experience of reuniting every year at Sandos. For this interview, Sandos just call them “The Big Family”.


Here is the interview:


How did you choose Sandos Playacar in the first place?

“Basically, all of us were lucky that our travel agents suggested it! We saw the pictures and the beach was amazing, so there wasn’t much to think about.”


How is it that you know each other?

“We met each other here and even when some of us have come for more than 10 years, and we have five trips already together. We all come from different places, and we just get in touch, organize this trip as an annual thing now, and we come mostly during spring or summer. We are a great family now that catches up every year, and we love each other’s company.”



What do you think is the reason you come back?

“For sure the service! Some of us have been to other resorts in Mexico or the world, but none compared to this one. Everybody is so friendly, they care about you, and they go beyond your expectations to make you happy. In the second place, we would say it’s the great beach and pools around the hotel. The ambiance feels so good for couples and adults.”


Do you have any special memory or experience you would like to share with us?

“Tons of them, but it’s more about people than a certain moment. That’s our highlight. If you go to the Italian restaurant you will meet Margarita, who is one of the best and warmest waitresses in the Riviera Maya. She will make sure the whole evening goes perfect and will always surprise you.”

“On the other hand, when you get to the Select Club pool bar, you will see David, who will know your favorite drink and will have it ready for you.”



Have you visited another Sandos?

“Some of us have. We have gone for a day pass to Sandos Caracol as it is included when you book Sandos Playacar. We like it; it’s green, eco-friendly, and fun, but we definitely are staying in Playacar. Every hotel has its concept, and we just love the idea of the beach and pools with our friends in Sandos Playacar.”


What’s your favorite place at Sandos Playacar?

“Select Club pool. It’s just amazingly relaxing and fun to enjoy the company of your friends and bartenders (who are also family)… David, Luis and Carlos are ready to begin a party all the time. And there’s time for everything! After reading a book in the morning, everybody enjoys a barbecue and starts meeting each other.”



What’s your favorite activity from the All-Playa Experience?

“They are usually by the beach, so the Malibu day is awesome and listening to the live music is quite great. We are not the kind of adventure beach type person, but we can see everybody has a great time with all the contests and activities they have.”

“We also enjoy the beach, it’s spectacular! We have done parasailing, snorkeling and well of course, some drinks by the beach. We must agree, the beach in Riviera Maya is great, but with its colors, sand, size, and maintenance, the one in front of Sandos Playacar is ONE OF A KIND!”


How would you describe your experience at Sandos Playacar?

“We are a family without being brothers and sisters. This is a hotel from a country that is not ours, and still, we can describe this experience as the best family vacation in our home away from home.”