October 26 - With respect to Hurricane Zeta, AMResorts would like to ensure guests are minimally affected by flight delays and cancellations.

Therefore, please be advised that AMResorts inclement weather policy for in-house or arriving guests is now in effect and applies to guests arriving into the following airports. Please check the status of your flight for specific updates:

• Cancun International Airport (CUN)
• Cozumel International Airport (CZM)

 

The inclement weather policy is as follows:

 

Guests Scheduled but Unable to Depart:

Guests who are unable to depart due to airport closures and flight cancellations will be offered accommodations and all services at the rates indicated below by brand on a USD per person, per night all-inclusive basis, to be paid directly at the hotel. These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.

• Zoëtry® Wellness & Spa Resorts: $139 pp/pn
• Secrets® Resorts & Spas: $119 pp/pn
• Breathless® Resorts & Spas: $119 pp/pn
• Dreams® Resorts & Spas: $109 pp/pn
• Now® Resorts & Spas: $109 pp/pn
• Sunscape® Resorts & Spas: $99 pp/pn

 

Guests Scheduled but Unable to Arrive:

No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to this storm. These guests will be able to arrive on a later date with the following options:

• Arrive on first available flights after the storm and simply stay the same number of nights, confirmed at the same rate (based on availability)
• As company appreciates that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school and other commitments, they are also providing flexibility for guests to arrive on first available flights after the storm and stay until their original departure date, being charged only for used nights

 

Guests Choosing to Reschedule at the Same Resort:

AMResorts® branded properties will honor the current rates up to the end of 2020 based upon availability. Any days between Christmas Eve and New Year's Day are not included in this policy. The above is the latest information at the time of this message. AMResorts will keep you informed of the status so that they can best satisfy the needs of our mutual clients.

If you have any questions or concerns regarding the AMResorts® branded properties in Cancun, please reach out to the Director of Sales:

 

Zoëtry Paraiso de la Bonita
Lilia Ceh: sales.zopdb@zoetryresorts.com

Zoëtry Villa Rolandi Isla Mujeres Cancun
Irene Prado: iprado@zoetryresorts.com

Secrets Akumal Riviera Maya
Daniel Mellado: dmellado@secretsresorts.com

Secrets Aura Cozumel
Rita Morales: rmorales@secretsresorts.com

Secrets Capri Riviera Cancun
Edgar Barrera: ebarrera@secretsresorts.com

Secrets Maroma Beach Riviera Cancun
Hagen Sommer: hsommer@secretsresorts.com

Secrets Playa Mujeres Golf & Spa Resort
Irene Prado: iprado@secretsresorts.com

Secrets The Vine Cancun
Haydé Bacelis: hbacelis@secretsresorts.com

Breathless Riviera Cancun Resort & Spa
Javier Navarro: jnavarro@breathlessresorts.com

Dreams Natura Resort & Spa
Israel Ortiz: iortiz@dreamsresorts.com

Dreams Playa Mujeres Golf & Spa Resort
Irene Prado: iprado@dreamsresorts.com

Dreams Puerto Aventuras Resort & Spa
Taryn Aguilar: taguilar@dreamsresorts.com

Dreams Riviera Cancun Resort & Spa
Rosy Dominguez: rdominguez@dreamsresorts.com

Dreams Sands Cancun Resort & Spa
Yuri Ariza: yariza@dreamsresorts.com

Now Jade Riviera Cancun
Jose Luis Cervantes: jcervantes@nowresorts.com

Now Sapphire Riviera Cancun
Cintia Sotomayor: csotomayor@nowresorts.com

Dreams Tulum Resort & Spa
Luis Carreño: lcarreno@dreamsresorts.com

Sunscape Akumal Beach Resort & Spa
Elvira Reyes: ereyes@sunscaperesorts.com

Sunscape Sabor Cozumel
Rita Morales: rmorales@secretsresorts.com

 

 

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