Jobs / Job Posting: Goway Travel LTD. is looking for a Product Manager

Join Goway Travel's creative team

Poted: October 2, 2018

Deadline: October 16, 2018
Location: Toronto, ON

Since 1970, Goway Travel has been inspiring Globetrotters to discover new destinations, growing to become a leader in travel experiences covering Australia, New Zealand, Asia, Africa, the Middle East, Europe, and Latin America, along with idyllic islands and polar destinations around the world. Goway has a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, Manila and Sydney, Australia.


Department Description:

The Product department is primarily responsible for all aspects of Goway product selection, pricing and promotion. The department also develops and maintains co-operative partnerships with airlines, tourist boards and vacation product suppliers, and is responsible for internal and external training on the Goway product range.


Product, Costing, and Marketing Responsibilities:

• Effectively manage brand’s product portfolio through all stages of product life cycle and proactively drive product consistency across the company
• Maintain expert knowledge of existing and new product and market awareness. This extends to a strong familiarity with relevant destination airlines, routes and key north American gateways
• Product portfolio responsibilities include all product selections, costing and copy-writing. Image selection where required
• Negotiate, and manage, contributions for brochures in conjunction with General Manager.
• Negotiate the best pricing and offers with suppliers/DMCs to gain competitive advantage and maximize margins. This includes competitive & timely offers to drive leads to the sales teams
• Responsible for maintaining current and up to date pricing in the reservation system, and This includes air/land packages and product content featured on Gowayagent
• Negotiate contracts with suppliers and work with operations to ensure all relevant contracts are loaded
• Manage any updates, specials, fixes and changes to contract in the reservations system as well as any web sites
• Maintain updated information on the new intranet and other internal staff resources.
• Analyze product reports. Identify market opportunities, promote preferred partners and source new and relevant product as applicable
• Adhere to deadlines (such as brochure production, monthly specials and operational procedures)
• Provide content and collaborate closely with the Marketing department to produce product offers for ongoing promotions, campaigns, annual brochure, web specials, e-zines, any ad hoc flyer or any other collateral as business needs arises for both retail and wholesale departments
• Develop co-op Marketing Agreements with key suppliers, tourism boards and airlines in conjunction with General Manager and Marketing
• Contribute editorial to Globetrotting Magazine, and blogs and write press releases with the assistance of marketing team
• Monitor competitors and provide analysis


Training and Staff Support: 

• Destination training and resources for new staff, and to all sales teams on an ongoing basis
• Training should be on general destination, brochure product, product and resources, preferred products and suppliers
• Prepare weekly quizzes and annual Experts exam
• Liaise with visiting suppliers to set up relevant training (in conjunction with trainer)
• Set up webinar training with remote suppliers as needed
• Develop, and keep updated, destination training manual
• Arrange fam trips for staff/agents to key destination ensuring best deals
• Supply full back-up documentation to retail/wholesale staff before any promotions or campaigns
• Product support for destination specialist teams
• Provide weekly product updates in team meeting
• Work with customer service team to resolve complaints related to product/services


Consumer and Trade Presentations: 

• Create PowerPoint presentations for your destination
• Present to trade or consumers as required, in person or via webinars
• Attend trade shows as required (international and domestic)



• Communicate, exemplify and project company goals and the “Goway Ways”


Work Experience Requirements: 

• Minimum three years experience within the travel industry in a product/ marketing role.
• A certificate/diploma in Travel & Tourism; or a combination of experience, education and training equivalent to a diploma
• Proven track record in Product and Marketing
• Ability to handle multiple tasks and conflicting deadlines
• Strong interpersonal, communication and time management skills
• Excellent verbal and written skills
• Attention to detail
• Excellent computer skills, including Microsoft Office Suite
• Knowledge of GDS and air selling skills an advantage.


DISCLAIMER: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned from time to time to meet the ongoing and changing needs of the organization.

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